Terms - |


All orders for Goods are accepted subject to these terms and conditions of sale only and supersede any other terms and conditions previously published.

When ordering through our on-line shop you will be required to tick a box confirming you have read and agree to our terms & conditions.  When ordering in person you will be required to sign and return an order confirmation form confirming you agree to our terms & conditions.

LED Illuminations (2009) Ltd (hereinafter referred to LED Illuminations) reserves the right to decline to trade with any persons or organisation, in addition, LED Illuminations may decline to accept an order, by giving notice of non-acceptance to the customer. In the event an order is declined of which payment has been received, the full amount of such payment will be refunded.

Our quotations are valid for sixty days as dated. The offer of sale may be revoked in writing.

No Third Party shall have any right to enforce any term or condition of any order under this agreement (Rights of Third Parties) Act 1999.

All notices, instructions, consents and approvals shall be in writing and signed by an authorised representative of either party. It shall be sent to the other party marked for the attention of their representative at the address set out in the order. Notices may be sent by hand, by e-mail, by first-class mail or by facsimile transmission provided that facsimile transmissions are confirmed within 24 hours by first-class mail. Correctly addressed notices sent by hand, shall be deemed to have been delivered at the time of delivery, notices sent by first-class mail shall be deemed to have been delivered 72 hours after posting and correctly directed facsimile transmissions shall be deemed to have been received instantaneously on transmission provided that they are confirmed as set out above.

Payment for Goods and Services
Payment shall be made by the Purchaser for all monies owed in respect of orders placed for goods or services. The Title of goods remains with LED Illuminations until payment is received in full.

Prices verbally quoted are net of VAT. VAT will be chargeable at the current rate.

Payment shall be made at the time that the order is placed. Payment may be made by bank transfer, the customer is required to pay all bank charges, or major credit and debit cards.
Funds must be cleared before goods will be dispatched.

Orders where goods have been specifically ordered for a Purchasers requirement (scheduled orders and non-stock items) a 50% deposit is required on placing the order with the remaining balance due prior to dispatch.

The Purchaser is responsible, at their own expense, to obtain any import or export licence or any other documentation deemed necessary by any compliant authority.

Delivery, Delays and Non Delivery
LED Illuminations will reasonably endeavour to deliver by the specified date. Goods are dispatched CIF (carriage, insurance & freight paid). LED Illuminations shall not be liable to compensate the customer by way of damages or otherwise for non-delivery or late delivery of the goods or for any loss, consequential or otherwise, arising from non-delivery or late delivery. LED Illuminations reserves the right to deliver part orders, or hold orders until all items are available, as required. If any goods are not available within 30 days of the order being placed the purchaser will be informed and will be offered the option to continue to wait or offered a refund.
The Purchaser must inspect the goods within 48 hours after delivery or collection and shall within 48 hours of such delivery or receipt inform of any damage to the Goods.
Any query regarding shortages of goods must also be made within 48 hours of delivery or receipt. Queries regarding goods invoiced but not delivered must be made to LED Illuminations within 14 days of invoice date and the invoice number must be quoted.

Passing of Title & Risk
Title of goods passes on receipt of payment in full. Risk passes on delivery to the address specified on the purchase order. Should the goods be rejected, title will revert.

Order Cancellations
Orders where goods have been ordered for a specific requirement (scheduled orders and non-stock items) cannot be cancelled.
LED ribbon comes on a 5m reel, we also cut lengths and sell it by the metre but cut lengths of product cannot be accepted for refund. Unwanted items may be returned within 14 working days of delivery for an alternative product, credit note or refund. Please use our ORDER CANCELLATION-PRODUCT RETURN FORMLED Illuminations reserves the right to make a restocking charge for the goods returned. Delivery costs will not be refunded.  The Purchaser must take reasonable care of the unwanted goods and return them in the original packaging, with all accessories and instruction sheets and suitably protected to ensure safe return. The goods remain the responsibility of the Purchaser until delivered via a trackable route to the dispatch office of LED Illumination.

In the event of a customer cancelling part of an order LED Illuminations reserves the right to charge the customer for any difference in the selling price applicable to the quantity dispatched up to the time of cancellation and the total quantity of the original order, plus a restocking charge.

Faulty Goods under Warranty
All products are fully tested before dispatch. The Purchaser must inspect the goods within 48 hours of delivery or collection and shall within 48 hours of such delivery or receipt inform LED Illuminations of any damage or fault to the goods. Faults arising after installation, LED Illuminations must be notified immediately and the goods or defective parts should be returned using our ORDER CANCELLATION-PRODUCT RETURN FORM  complete with accessories, instruction manuals and software and, wherever possible, in the original packaging within 14 days.
Our technical team will examine the products to ascertain whether the fault is due to product fault or misuse, poor conditions, inferior class of power supply or bad installation. A two per cent LED failure rate or below will not be classed as faulty product. Any defects in the goods, which are due to faulty materials, workmanship or design which appear within a twelve month period after delivery (not installation), will be made good by repair or, at the sole discretion of LED Illuminations, by replacement or refund. It is the responsibility of the Purchaser to return the faulty goods, this should be done by a traceable delivery system. Carriage charge for replacement goods will be met by LED Illuminations. Third party carriage charges will not be met. LED Illuminations will not be responsible for any labour costs incurred in removing and re-installing replacement products.
If replacement goods are required immediately, they will only be dispatched after payment is made in full.

Cancellation and/or return of Goods

LED Illuminations must be informed prior to cancelling or returning goods.  On receipt of notification, LED Illuminations will issue a returns/cancellation form.

The Waste Electrical and Electronic Equipment directive applies to all the products sold. It is a requirement of the directive that all such items are disposed of in a responsible manner. For commercial sales in the UK this means they should be taken to a Designated Collection Facility from where they will be recycled. Our Producer Registration number is: WEE/CF1694TT

Continuous Improvement
LED Illuminations reserves the right, without prior notice, to discontinue any goods or to make design changes as part of a continuous programme of improvement.

Product Suitability
The responsibility for ensuring that goods are suitable for the Purchaser’s requirement rests with the Purchaser unless LED Illuminations have specifically advised the Purchaser in writing that the goods are sufficient and suitable for the Purchaser’s described purpose.
If the Purchaser does not supply a full technical specification, the specification will be as per the current datasheet.  Dimensions & cut-outs stated on our datasheets are for guidance only and it is advised products are received prior to preparing the site for installation.
Product colours are difficult to represent exactly on our website and datasheets.

Consistent Colour Rendition
LEDs are manufactured in batches and although the LEDs have the same BIN numbers, there may be slight variances in colour. Where colour matching is required, Purchasers must request that products are supplied from the same batch. It cannot be guaranteed close colour matching for products supplied at a later date which are required to colour match products supplied for a previous order. It is the Purchaser’s responsibility to check that products intended to colour match with previous products ordered are suitable and where appropriate order a sample in advance of placing an order for such products. Where products are deemed an unsuitable colour match by the Purchaser, and no sample has been requested prior to placing the order, LED Illuminations reserves the right to charge a restocking charge for returned items, or to decline a refund in the case of cut lengths, non-stock or scheduled items.

Commercial Tolerances
Dimensions and other physical characteristics of the goods are subject to normal commercial tolerances. Unless otherwise stated, electrical ratings represent safe working limits.
Rope light is sold by the metre, due to the nature of the internal wiring, it may not always be possible to cut at exact metre marks. If you have a specific requirement, it should be submitted in writing.

Copyrights, Patents, Intellectual Property & Information
Products and services referred to on our website, in correspondence or invoice may be subject to a patent, registered design, trade mark, copyright, or other right of a third party. No proprietary rights in or relating to any document or other material produced or supplied by LED Illuminations or otherwise made available to the Purchaser shall under the terms of this Agreement remain vested with LED Illuminations.

Amendments to the order must be made in writing. Any changes to pricing and/or delivery time due to the amendment will be notified.

It is the responsibility of the Purchaser to ensure the products are suitable for the applicatoon. LED Illuminations cannot be held responsible for any loss, damage or expense due to information or advice given or due to negligence of third parties.
LED Illuminations will not be liable for any indirect or consequential loss or damage (loss of profit or otherwise), costs, expenses or other claims for compensation caused by the negligence of LED Illuminations in connection with supplying products or their use or resale.
The invalidity, illegality or unenforceability of any term or condition of this Agreement shall not affect the validity, legality or enforceability of any other term or condition of this Agreement.

Force Majeure
No liability will be accepted for any failure or delay in performance which is wholly or partially due to an act of God, war, fire, explosion, riot, civil commotion, restriction by
Government or other competent authority, strikes, lock outs, failure in supplies or to any cause whatsoever beyond our control. LED Illuminations agrees to give notice forthwith upon becoming aware of an event. 30 days from notice either party may cancel the order without liability.

This Agreement will be terminated if either a) the Purchaser has a bankruptcy order made against them; or makes an arrangement or composition with their creditors; or otherwise take the benefit of any statutory provision for the time being in force for the relief of insolvent debtors; or (being a body corporate) convene a meeting of creditors (whether formal or informal), or enter into liquidation (whether voluntary or compulsory) except a solvent voluntary liquidation for the purpose only of reconstruction or amalgamation; or have a receiver and/or manager, administrator or administrative receiver appointed of its undertaking or any part thereof; or a resolution is passed or a petition presented to any court for their winding up; or for the granting of an administration order in respect of them; or any proceedings are commenced relating to their insolvency or possible insolvency; they suffer or allow any execution, whether legal or equitable, OR b) in the event that the Purchaser fails to make payment as agreed.

LED Illuminations discharges all obligations within this Agreement on satisfactory completion of their duties laid out in this Agreement.


LED Illuminations (2009) Ltd operates a computerised database, accounts & payment system.
To assist our sales team a record of projects, proposals, quotes & orders are kept on the company database this will also include company name, postal address, contact, telephone number & email address. At no time is any information made available to third parties.
We use a Sage accounts package where customer’s details are recorded to create quotes & invoices.
Card payments are taken using Sage Pay, we have a certified secure server to protect the privacy of these card transactions.
From time to time we may email details of new products or projects undertaken directly to you from our in-house computer system.

All communications, including quotes, invoices, letters, emails or in any other format from LED Illuminations whether transmitted by email, post, fax or any other method is for the recipient only and under no circumstances should it be forwarded, copied or made available to a third party without prior consent from LED Illuminations.

All Agreements between LED Illuminations and the Purchaser shall be governed by, and interpreted in accordance with, English Law.

Rev: 26/06/2014